Privacy Policy

1) Scope

This policy applies to our Shopify app and related support operations. It is intended for merchants using our app, not for consumers shopping on a merchant's storefront.

2) Information We Collect

We currently limit data collection to the minimum needed to provide and operate the app.

• Shop-level information from Shopify, such as store domain and basic account metadata.
• Technical diagnostics and logs necessary to keep the app stable and secure.
• Support messages you send us by email, including your email address and message content.

3) How We Use Information

We use collected data only for legitimate app operations and support.

• To authenticate your store and deliver app functionality.
• To maintain performance, troubleshoot issues, and prevent abuse.
• To respond to support requests and communicate important service updates.

4) Sharing and Disclosure

We do not sell merchant data. We share data only when necessary to run the app or comply with legal obligations.

• Service providers that host infrastructure or monitoring tools under confidentiality obligations.
• Shopify platform services as required for app installation and operation.
• Regulators or law enforcement when legally required.

5) Data Retention

We retain data only for as long as needed to operate the app, resolve disputes, meet legal obligations, and enforce our agreements. Data is deleted or anonymized when no longer required.

6) Security

We apply reasonable administrative, technical, and organizational safeguards to protect data against unauthorized access, disclosure, alteration, or destruction. No method of storage or transmission is 100% secure, but we continuously improve our controls.

7) Merchant Rights and Choices

You can contact us to exercise your privacy rights under applicable law.

• Request access to or correction of your information.
• Request deletion of information we hold, subject to legal exceptions.
• Request clarification about processing activities related to your store.

8) International Data Transfers

Because our service providers and infrastructure may operate in multiple countries, your data may be processed outside your jurisdiction. Where required, we use appropriate safeguards for cross-border processing.

9) Policy Changes

We may update this policy as our app or legal requirements evolve. Material updates will be reflected by a revised "Last updated" date.

10) Contact

For privacy questions or requests, contact us at support@mystorekit.app.